Opening an Account
We will open an account for you with your first order. We will also ask for a credit card number, which will be put
on your file and used as a credit reference. Credit can be increased by filling in our credit application and by
length of having an active account with us. Please give us your account number every time you place an order,
as it accelerates the order processing time.
We strive to keep each item at its catalogue price; however, prices can change without prior notice due to
currency fluctuations and manufacturer’s price increases. Typographical errors are exempt. Prices listed are in
Canadian dollars. Appropriate federal and/or provincial taxes will be charged where appropriate and dependent
on the applicable rates.
All accounts are due on the 10th of the month following the invoice. The invoice is sent with your order. Please
keep it for your reference, as we will send you a statement of account at the end of the month. For your
convenience, we accept Visa and MasterCard on sundries and small equipment purchases. A 1.5% monthly
charge (18% annually) will be added to overdue balances. For large equipment purchases, please contact your
Sinclair Representative for payment terms.
Orders placed by 11:00 a.m. Pacific Time (2:00 p.m. Eastern Time) will be shipped the same day.
Our shipments are fully insured. Delivery time will vary due to proximity to your shipping location. Orders may
be subject to handling charges, with additional charges applicable for special delivery services and/or
hazardous goods shipments.
Please check your orders immediately upon receipt. Shortages or damages should be reported within two (2)
business days of delivery date.
Before you open a package, please make sure that it contains the item that you ordered. To return an item,
please call your sales representative or customer service. Any item returned should have an explanation of the
reason for return.
- Returns must be made within 60 days of purchase in the original, unopened package with a copy of
your invoice. Returns not meeting this criteria will be assessed a minimum 15% restocking fee.
- No returns accepted for items with less than a
12-month expiry date.
- For your protection, small equipment that has been opened such as handpieces, cannot be returned.
- Non-stock and/or special order items are generally not returnable for credit. If accepted, they will be
subject to a minimum 25% restocking fee.
TERMS OF SALE