Shipping & Returns
DeliveryOrders placed by 11:00a.m. Pacific Time (2:00p.m. Eastern Time) will be shipped the same day. Our shipments are fully insured. Shipments are usually made by Purolator, ICS and ABC Express courier. Delivery time will vary due to proximity to your shipping location.
Freight & Handling ChargesThere will be no freight or handling charged on orders over $100.00 however, there is a nominal charge of $5.00 for the handling of orders under $100. Due to freezing weather, anaesthetics and some other products will be shipped via heated service when required. There will be an extra charge for the difference between heated and regular service.
ClaimsDue to the possibility of damage during shipment or if your order is missing an item, please notify us within two business days.
Returns PolicyFor returning an item, please call your sales representative or our customer service for authorisation. Product returns can be made within 30 days of purchase, in the original, unmarked, unopened, sealed package with a copy of the original invoice, for a full credit or refund. Returned items not meeting this criteria will be assessed a minimum 15% restocking charge, plus shipping charges incurred.
Before you open a package, please make sure that it contains the item that you ordered. For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned for credit or exchange. It will be repaired or replaced according to the manufacturer's warranty. If you find that an item is defective while in use, return the remaining portion of the product with a full explanation of why it is defective. We will forward the product and explanation to the manufacturer. Please note that NON-STOCK OR SPECIAL ORDER merchandise that is not held in our regular inventory but ordered at your request is not returnable.
Hazardous GoodsDue to extra handling and documentation required, there will be an additional $10.00 surcharge per shipment of Hazardous Goods. The following products and similar type products are considered Hazardous Goods under the Canadian Transportation of Dangerous Goods Act and Regulations.