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Accessibility for Ontarians With Disabilities


What is accessibility? It means giving people of all abilities opportunities to participate fully in everyday life.

The Accessibility for Ontarians with Disabilities Act was passed in 2005. Its goal is to make Ontario accessible for people with disabilities by 2025

Sinclair Dental Accessible Customer Service Plan

Sinclair Dental Co. Ltd is committed to serving all customers, including people with disabilities, in a manner that:

  • Accommodates individual disability-related needs
  • Reflects the principles of dignity and independence
  • Seeks to provide integrated services
  • Occurs in a timely fashion

Assistive devices

We will ensure that our employees are trained and familiar with various assistive devices we have on site or that we provide, that may be used by customers with disabilities while accessing our goods or services.


We will train employees to provide customer service to people with disabilities, including how to communicate with a person in a manner that takes into account his or her disability. We will consult with people with disabilities to determine their information and communication needs.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Accessibility Emergency Information

We are committed to providing our customers with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


We are committed to fair and accessible employment practices. We will take steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment process and when people are hired.


Sinclair Dental Co. Ltd will provide training to employees who deal with the public. This training will be provided to employees within their first 3 months of employment. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Sinclair Dental Co. Ltd plan related to the customer service standards
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Sinclair Dental Co. Ltd goods and services

Employees will also be trained when changes are made to our accessible customer service plan.

Multi-Year Accesibility Plan

As part of Sinclair Dental's commitment to meeting its obligations under the Act, Sinclair Dental has developed a multi-year plan which outlines strategies to prevent and remove barriers and meet its requirements under the AODA. Sinclair Dental's Multi-Year Accessibility Plan will be reviewed and updated by Sinclair Dental Canada at least once every five (5) years, and as required. A copy of the plan will be made available in an accessible format upon request. For more information, please click here.

Accessible Formats and Communications Supports

If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them. If we are not able to meet the person's particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information

Disruption of Service

We will provide notice on our website when facilities or services that people with disabilities rely on are temporarily disrupted.

Feedback Process

Customers who wish to provide feedback on the way Sinclair Dental Co. Ltd provides goods and services to people with disabilities can do so in different ways:

  • In person at the local Sinclair branch
  • Send an email to the Human Resources Manager
  • Call the Human Resources Manager via phone

We will provide notice on our website when facilities or services that people with disabilities rely on are temporarily disrupted.

Contact details for our Human Resources Manager at Head Office in North Vancouver, BC:

Human Resources Manager
900 Harbourside Drive, North Vancouver BC, V7P 3T8
Tel: 1-604-982-1873
Email: hr@sinclairdental.com

All feedback, including complaints, will be dealt with immediately. Customers can expect to hear back within two weeks of submitting their feedback.