For returning an item, please call your sales representative or our customer service for authorization.
Product returns can be requested within 30 days of purchase if product is in the original, unmarked, unopened, sealed package with a copy of the original invoice. Returned items not meeting these criteria will be assessed a minimum 15% restocking charge. No returns accepted for items with less than 1-year expiry date.
Before you open a package, please make sure that it contains the item that you ordered. For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned for credit or exchange. It will be repaired or replaced according to the manufacturer's warranty.
If you find that an item is defective while in use, return the remaining portion of the product with a full explanation of why it is defective. We will forward the product and explanation to the manufacturer.
Please note the following items are not returnable:
- Non-stock or special order items
- Imprinted Items
- Expired Products
- Unsealed, used, incomplete or damaged products
- Items that require refrigeration
Shipping Errors and Damage
Please check your orders immediately upon receipt. Shortages or damages should be reported within two (2) business days of delivery date.