Terms & Conditions
Opening an Account
We will open an account for you with your first order and establish a $500 credit line instantly. We will also ask for a credit card number, which will be put on your file and used as a credit reference. Credit can be increased by filling in our credit application and by length of having an active account with us. Please give us your account number every time you place an order, as it accelerates the order processing time.
In addition to our already low prices, periodic specials will provide additional savings. We strive to keep each item at its catalogue price; however, prices can change without prior notice due to currency fluctuations and manufacturer's price increases. Typographical errors are exempted. Prices are in Canadian Dollars. Appropriate federal and/or provincial taxes will be charged where appropriate and dependent on the applicable rates.
All accounts are due the 10th of the month following the invoice. The invoice is sent with your order. Please keep it for your reference, as we will send you a statement of account at the end of the month. We accept payment by cheque, Visa, MasterCard, and telephone or internet banking with all major financial institutions. A 1.5% monthly charge (18% annually) will be added to overdue balances. Equipment purchases can be paid for by leasing options or cheque.
Orders placed by 11:00a.m. Pacific Time (2:00p.m. Eastern Time) will be shipped the same day. Our shipments are fully insured. Delivery time will vary due to proximity to your shipping location.
Freight & Handling Charges
There will be no freight or handling charged on orders over $100.00 however, there may be a nominal charge of $5.00 for the handling of orders under $100. Due to freezing weather, anaesthetics and some other products will be shipped via heated service when required. There will be an extra charge for the difference between heated and regular service.
Due to the possibility of damage during shipment or if your order is missing an item, please notify us within two business days.
For returning an item, please call your sales representative or our customer service for authorization.
Product returns can be requested within 30 days of purchase if product is in the original, unmarked, unopened, sealed package with a copy of the original invoice. Returned items not meeting these criteria will be assessed a minimum 15% restocking charge. No returns accepted for items with less than 1-year expiry date.
Before you open a package, please make sure that it contains the item that you ordered. For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned for credit or exchange. It will be repaired or replaced according to the manufacturer's warranty.
If you find that an item is defective while in use, return the remaining portion of the product with a full explanation of why it is defective. We will forward the product and explanation to the manufacturer.
Please note the following items are not returnable:
- Non-stock or special order items
- Imprinted Items
- Expired Products
- Unsealed, used, incomplete or damaged products
- Items that require refrigeration
Shipping Errors and Damage
Please check your orders immediately upon receipt. Shortages or damages should be reported within two (2) business days of delivery date.
Due to extra handling and documentation required, there will be an additional $10.00 surcharge per shipment of Hazardous Goods. The following products and similar type products are considered Hazardous Goods under the Canadian Transportation of Dangerous Goods Act and Regulations.
- Chemiclave Solutions
- Methyl Methacrylate
- Evacuation Cleaners
- Isoprophyl Alcohol
- Some Surface Disinfectants