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Terms & Conditions

 

Opening an Account

We will open an account for you with your first order and establish a $500 credit line instantly. We will also ask for a credit card number, which will be put on your file and used as a credit reference. Credit can be increased by filling in our credit application and by length of having an active account with us. Please give us your account number every time you place an order, as it accelerates the order processing time.

Price Policy

In addition to our already low prices, periodic specials will provide additional savings. We strive to keep each item at its catalogue price; however, prices can change without prior notice due to currency fluctuations and manufacturer's price increases. Typographical errors are exempted. Prices are in Canadian Dollars. Appropriate federal and/or provincial taxes will be charged where appropriate and dependent on the applicable rates.

Payment Terms

All accounts are due the 10th of the month following the invoice. The invoice is sent with your order. Please keep it for your reference, as we will send you a statement of account at the end of the month. We accept payment by cheque, Visa, MasterCard, and telephone or internet banking with all major financial institutions. A 1.5% monthly charge (18% annually) will be added to overdue balances. Equipment purchases can be paid for by leasing options or cheque.

Delivery

Orders placed by 11:00a.m. Pacific Time (2:00p.m. Eastern Time) will be shipped the same day. Our shipments are fully insured. Delivery time will vary due to proximity to your shipping location.

Freight & Handling Charges

There will be no freight or handling charged on orders over $100.00 however, there may be a nominal charge of $5.00 for the handling of orders under $100. Due to freezing weather, anaesthetics and some other products will be shipped via heated service when required. There will be an extra charge for the difference between heated and regular service.

Claims

Due to the possibility of damage during shipment or if your order is missing an item, please notify us within two business days.

Return Policy

For returning an item, please call your sales representative or our customer service for authorization. Product returns can be made within 30 days of purchase, in the original, unmarked, unopened, sealed package with a copy of the original invoice, for a full credit or refund. Returned items not meeting this criteria will be assessed a minimum 15% restocking charge, plus shipping charges incurred.

Before you open a package, please make sure that it contains the item that you ordered. For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned for credit or exchange. It will be repaired or replaced according to the manufacturer's warranty.

To return an item, please call your sales representative or our customer service. If you find that an item is defective while in use, return the remaining portion of the product with a full explanation of why it is defective. We will forward the product and explanation to the manufacturer. Please note that NON-STOCK OR SPECIAL ORDER merchandise that is not held in our regular inventory but ordered at your request is not returnable.

  • Returns must be made within 60 days of purchase in the original, unopened package with a copy of your invoice. Returns not meeting this criteria will be assessed a minimum 15% restocking fee
  • No returns accepted for items with less than a 1 year expiry date
  • For your protection, small equipment that has been opened or used, such as handpieces, cannot be returned
  • Non-stock and /or special order items are generally not returnable for credit. If accepted, they will be subject to a minimum 25% restocking fee

Hazardous Goods

Due to extra handling and documentation required, there will be an additional $10.00 surcharge per shipment of Hazardous Goods. The following products and similar type products are considered Hazardous Goods under the Canadian Transportation of Dangerous Goods Act and Regulations.

  • Chemiclave Solutions
  • Methyl Methacrylate
  • Evacuation Cleaners
  • Isoprophy Alcohol
  • Some Surface Disinfectants
  • Aerosols